Our thinking

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
Insights graphic
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Customer experience

The importance of responsible selling this Black Friday


Lone person in office

Government

Government venturing report


Customer service rep

Customer experience

Empathy: meeting customer expectations and delivering on needs


Pupils in school social distanced with masks

Education

The Spending Review: lifelong learning and access for all


UK Homes

Financial and banking

Now is the time to transform the home buying experience


Banking

Financial

Using the past to predict the future with actuarial modelling


Online shopping

Customer experience

The post-pandemic customer is king once again


Team Discussion

Institute

Adjusting to a changing world? Read our latest research


Cyber security - hacker

Cyber security

Education, education, education – the key to effective cyber security


School children using tech

Further education

Why CPD is key to achieving better outcomes for children and young people


Insurance

Financial

It’s time to use your actuaries as a force for good


Customer on phone

Customer experience

How can telcos transform digital services for their corporate customers?


Businessman using phone in home office

Customer experience

The emerging customer experience in telecoms


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Utilities

The cost of reaching net zero and the perilous consequences if we don’t