Our thinking

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
Insights graphic
Couple looking at bills

Customer experience

5 ways to prepare for the changing collections landscape of tomorrow


Call centre rep

Customer experience

Why complaining customers are your most valuable critical friends


Insight-Achieving agility in financial services through putting the customer first

Central government

Unlocking the value of knowledge assets: the first step is identifying them


Businessman sitting in office

Institute

More trust means more productivity – so let’s go even further


businessmen-talking

Healthcare

We should be held accountable for our employees’ health and wellbeing


london-house-of-parliament

Central government

Supporting prison leavers to fulfil their potential


Customer service representatives

Customer experience

Why time’s running out to get complaint handling right


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Future of learning

Re-imagining learning and development to re-skill for the post-pandemic world


Male employee

People and culture

Time to re-imagine employee experience as the talent war begins


Customer service rep using headset

Customer experience

Shared services 4.0: this time it’s personal


Insight-Will new technologies prove so disruptive that we don’t need marketing?

Government

Where to next for our town centres?


The British Army - Soldier

Defence

Defence Digital and the journey to change


Office employees with masks social distancing

Institute

An accelerated recovery? Our latest research is out now