Our thinking

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
Insights graphic
Couple looking at bills

Customer experience

5 ways to prepare for the changing collections landscape of tomorrow

Call centre rep

Customer experience

Why complaining customers are your most valuable critical friends

Insight-Achieving agility in financial services through putting the customer first

Central government

Unlocking the value of knowledge assets: the first step is identifying them

Businessman sitting in office


More trust means more productivity – so let’s go even further



We should be held accountable for our employees’ health and wellbeing


Central government

Supporting prison leavers to fulfil their potential

Customer service representatives

Customer experience

Why time’s running out to get complaint handling right


Future of learning

Re-imagining learning and development to re-skill for the post-pandemic world

Male employee

People and culture

Time to re-imagine employee experience as the talent war begins

Customer service rep using headset

Customer experience

Shared services 4.0: this time it’s personal

Insight-Will new technologies prove so disruptive that we don’t need marketing?


Where to next for our town centres?

The British Army - Soldier


Defence Digital and the journey to change

Office employees with masks social distancing


An accelerated recovery? Our latest research is out now