Strengthening utilities with empowered customers
Achieving net zero is everyone’s responsibility - we all have our part to play
For customers, this means radical lifestyle change: adopting new ways of heating our homes, generating our own power through microgeneration, and reducing our personal carbon footprint through capture and removal. It’s a level of complexity for which many people are not prepared.
At Capita, we’re experts at helping organisations to empower their customers. We’re also championing the transformation of the utilities industry, enabling a culture of not just energy consumption, but energy creation.
Our solutions support the utility sector in their transition and transformation journey while turning environmental concerns, new regulations, and new consumer demands into opportunities to grow your business. From designing the new services that consumers will need, to training your people and harnessing your data and technology to deliver them, we can help you to make the next-generation customer a reality.
Transforming experience in utilities
The changing landscape for utilities
Our podcast mini-series brings together Industry experts to share their views on the changing landscape for utilities.
For utilities customers, there’s a shift in expectations in how they interact with providers, offering an opportunity for companies to influence behaviour by developing seamless digital experiences which give choices in how consumers use energy, and which enable consumers to take control of their demand and supply.
Infographics with the latest insights
How affordable is net zero?
Our research found two thirds of UK respondents believe achieving net zero will push up the cost of living. Download the infographic for further insights.
Worried about net zero?
We found that 43% of Generation X are concerned about achieving net zero, compared to 24% of baby boomers. Download the infographic for further insights.
A trusted customer experience transformation partner
Organisational agility and regulated market expertise
Collections through the eyes of your customers
Where you can find us…
…and our 14,500 contact centre colleagues
The diversity of our delivery network means we can offer our clients flexibility, specialist skills, resources and technology, quality and cost-effectiveness through our onshore, nearshore and offshore locations. Our business sites include locations in the UK, Republic of Ireland and Northern Europe, complemented by operations and delivery centres in India, South Africa and the Middle East.
Hover over the tabs on the interactive world map to see where we are ➔