Developing the skills and knowledge of your people

Learning and training is undergoing a fundamental change which has been fast-tracked by recent upheavals faced by millions of organisations and their employees.

We bring skills as learning practitioners which, blended with our commercial expertise, makes us a valuable strategic learning partner for our clients. Our comprehensive learning ecosystem features a combination of in-house capabilities and strategic partners. 

An effective learning culture maximises employee potential, increases organisational agility and improves talent attraction & retention. It’s critical for providing employees with the skills, mindset, and behaviours to adapt and thrive in new and constantly changing environments; and ensuring that organisations have access to the skills they need within an agile, optimal workforce. Employees increasingly expect accessible, always-on learning experiences which deliver personalised and self-directed development which is why employers need to be able to upskill and re-skill their people in a flexible and effective way. 

We ensure a more engaged and relevant learning experience, created not only around individual learning needs, but as part of a wider holistic approach to deliver measurable business value, helping you build your own sustainable pipeline of skilled talent, and future-proofing your workforce.  

We support clients to meet a number of skills and capability objectives, including:

  • how to transform the culture and approach to learning – supporting the objective to become a ‘learning organisation'
  • how to align learning interventions with measurable business outcomes
  • how to effect individual and organisational capability through learning interventions
  • how to move from skills training to competency management
  • how to provide relevant, tailored content to learners in the flow of work
  • how to ensure the learning organisation is fit for purpose and delivers value for the learner.


(Source: Capita commissioned independent research among L&D professionals, business leaders and employees, which consisted of interviews with 350 L&D professionals, 500 business leaders (board directors, senior directors, heads of departments) and 2,031 employees. All respondents worked for organisations in the UK with more than 100 employees and came from a representative sample of industries and job roles)

Our services

We have specialist delivery expertise in the following areas:

Learning transformation & change programmes

We scope, design, and deliver learning, training and behavioural change programmes through multiple channels and formats, from niche facilitation to large scale programmes. Our techniques support a longer-term approach by instilling a resilient and adaptable workplace learning strategy that is optimised to add the most value. We help our customers identify key ‘levers of change’ to support their transformation journey.

Learning consultancy

Drawing on our experience and expertise we help you define how learning programmes can develop the skills, competencies and behaviours needed within your workforce, and how this can deliver real commercial value. We create the right learning framework to manage organisational and individual competency. One that works for you and your learners, which increases productivity and which continually meets the evolving expectations of your business. Our learning diagnostic tools help you define new learning pathways for the medium and long-term.

Managed learning

With the insight and experience to operate as a seamless extension of your learning function, we offer an end-to-end service that delivers both strategic & transactional benefits. We’ll work with you to identify requirements, define clear KPIs, and navigate the vendor market on your behalf to source the best possible supplier fit at optimum value. Through a blend of technology and established relationships with the supply chain, we’ll save you time and money and demonstrate the value of L&D to the wider business. We’ll also continue to suggest ways to further improve your learning function and learner experience.

Digital learning

We create cutting edge digital learning solutions focussed on the specific performance requirements of your organisation. From onboarding and systems training to compliance, full-scale business transformation and beyond – we design, develop, and deliver unique digital learning outputs that drive your learners towards greater achievement at pace. Many organisations don’t have the appropriate technical delivery infrastructure, digital content and creation skills to convert face-to-face training content to digital. We take care of the design of the programmes whilst optimising technical architectures to support the delivery of digital and virtual learning. We upskill face-to-face delivery teams to design and create digital and virtual training material and support rapid role diversification to support re-focused business needs.

Business risk simulation

We create simulations that immerse your people in a virtual business environment in order to educate them, inspire change, and drive your business’s success. The fast-track learning situations make it easier to visualise change and understand what it means for their role and how it impacts the business. Our simulations are role-based workshops which use game dynamics to empower your teams to work together, to experience the transformational impact of your new ways of working, find solutions for themselves, and learn from the results.

Leadership development

The quality of a company’s leadership performance sets the bar for the entire organisation, so it’s crucial to get it right. The way that we engage, motivate, and communicate with our workforce has shifted. Whether it’s first line leadership, management development or executive coaching, we support organisations to enable their leadership teams to be high-performing, by building impactful blended learner journeys in line with your organisation’s leadership model.

Performance improvement

Our performance improvement projects take on many shapes and sizes in all kinds of sectors, but they have a common theme: companies need to introduce new habits, tools, and ideas to their workforce. Whether it’s sales performance improvement or customer experience improvement, we focus on helping people get better at their jobs and become indispensable in delivering genuine return of investment.

Funded learning

We are firmly established as a leading provider in the UK apprenticeship and vocational learning sector. We have worked with over 150 further education colleges, training providers, and public and private sector organisations to help more than 100,000 adult learners gain nationally accredited qualifications. We also have a wealth of experience in delivering large-scale apprenticeship programmes. We’ll work with you to understand your business goals, learner needs and apprenticeship levy contribution, designing a strategy and learner-led programme aligned to your business aspirations.

Fire & safety training

Our Fire Service College is a leading organisation for fire prevention and protection, providing assessed, accredited, and assured fire and multi-service training for emergency service professionals globally. Our unique incident ground, at one of the premier fire training venues in the world, coupled with our expert instructors, provides the opportunity for our learners to train and exercise in a realistic and challenging environment, for a learning experience that is second to none.

Professional best practice accreditation

We develop, enhance, and promote a number of best practice frameworks and methodologies used globally by professionals working in IT service management, project, programme and portfolio management, cyber resilience and more. Private, public and voluntary organisations in more than 150 countries partner with us to improve employees’ skills, knowledge, effectiveness and competence to support their success.

Two minutes with Capita’s Ismail Amla

Capita’s Chief Growth Officer, Ismail Amla, looks at how we’re at the beginning of the fourth Industrial Revolution and that an organisations competitive advantage is to learn faster than their competitors.

Listen to the three tips that organisations should be doing to ensure they can implement a lifelong learning culture into their business.

Find out more about creating a culture of lifelong learning

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