Rapid contact centre response

We’re helping organisations to communicate with worried customers during times of disruption with flexible, reliable and expert customer support, for as long as they need it, in rapidly deployed contact centres.
Business man on phone working from home

Supporting worried customers with agile contact centre expertise

We rapidly mobilise contact centre teams to help organisations to support worried customers who need accurate answers to their questions during difficult times – helping them to protect their revenue, strengthen their business resilience and achieve business continuity at the same time.

We can quickly set up and deploy agile contact teams to meet clients’ needs, recruiting and training people to engage with customers online, through channels such as webchat and social media, and on the phone.

We combine a data-driven multi-channel approach with a powerful analytics capability to support some of the biggest brands in the UK and to make sure that their customers get the reassurance of expert answers to their questions when they need it most.

Our service helps to ease the burden on clients’ call centre teams, reduce their overheads and be up to 80% more cost efficient. They become known for their responsiveness and great customer service.

10 ways capita helps organisations

1000

strong new team in place to support a client’s Covid-19 response

18 hours

from client call to set up a fully-trained team answering calls 24/7 for a top travel agent

80%

more cost efficient than in-house teams

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