We use artificial intelligence (AI) to ensure a seamless self-serve experience - critical for supporting customers back to financial health in a way that minimises any stress or discomfort they may feel due to the current difficulties they may be facing. It can also, if required, route enquiries to highly-skilled agents, trained to support more complex customer needs.
The combination of our people, our technology and our outcomes-focused approach is designed to nurture the important relationships you have developed with your customers and helps to prevent customers from entering the later stages of debt. As we’re focused on compliant outcomes, we use real-time speech analytics to monitor consumer sentiment and call quality and compliance for complete assurance.
Treating customers fairly in collections
Download our latest report which explores the thoughts of those who are struggling to pay their debts through financial hardship and how organisations can retain loyalty, create better outcomes and alleviate mental stress through difficult times.